At alano5, your privacy is not just a legal obligation — it is a core commitment. This Privacy Policy explains in plain terms exactly what personal data we collect from Pakistani players, why we collect it, how we use it, who we share it with, and what rights you have over your own information. We encourage you to read this document carefully before using the alano5 platform.
Welcome to alano5. This Privacy Policy ("Policy") describes how alano5 ("alano5", "we", "us", "our") collects, uses, stores, and discloses personal information in connection with the operation of the online gaming platform accessible at alano5.org and any associated services, features, or communications offered to players in Pakistan and other permitted jurisdictions.
alano5 is committed to protecting the privacy and personal data of all users. We process personal data in a lawful, fair, and transparent manner, and only for purposes that are clearly stated in this Policy. We do not sell personal data to third parties for commercial marketing purposes. We do not share your data beyond what is strictly necessary for the operation of our services and our compliance obligations.
This Policy applies to all personal data collected through the alano5 website, mobile browser experience, customer support channels, email communications, and any other interaction you have with alano5. By registering an account or using the alano5 platform, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of applicable data protection legislation, alano5 acts as the data controller in respect of all personal data collected from players and visitors to alano5.org. As data controller, alano5 determines the purposes and means by which your personal data is processed.
alano5 operates under international gaming licensing standards and processes personal data in accordance with the requirements of its gaming licence and applicable data protection laws. If you have any questions about how alano5 handles your personal data, you may contact us at any time using the contact details provided in Section 15 of this Policy.
alano5 collects personal data that you provide directly, data that is generated automatically during your use of the platform, and in some cases data received from third-party service providers used to operate our services. The categories of personal data we collect include the following:
When you create an alano5 account, we collect your full legal name, date of birth, gender, nationality, residential address (including city , province, and Pakistan postal code), mobile number, and email address. This information is mandatory for account creation and is used for identity verification, account management, and regulatory compliance purposes.
To comply with our licensing obligations and anti-money laundering requirements, alano5 may collect copies of your Pakistani CNIC, passport, or driving licence, proof of address documents such as utility bills or bank statements, and proof of payment method ownership. Biometric data embedded in official identity documents may be processed where required by our KYC verification provider.
alano5 collects transaction records including deposit and withdrawal amounts, payment method details (such as your JazzCash mobile number, EasyPaisa account reference, HBL or UBL account name, or Meezan Bank details), and PKR balance history. alano5 does not store full card numbers or banking PINs — payment processing is handled by licensed third-party payment processors.
We collect records of your gameplay on alano5, including games played, bet amounts, game outcomes, session durations, bonus usage, wagering activity, and any responsible gaming limits or self-exclusion requests you have made. This data is essential for account management, dispute resolution, regulatory reporting, and responsible gaming compliance.
When you access alano5.org, we automatically collect your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, pages visited, time spent on pages, and session timestamps. This data is used for fraud prevention, security monitoring, and service improvement.
If you contact alano5 via live chat, email, or any other support channel, we retain records of those communications including the content of messages, timestamps, and any attachments. These records are retained for quality assurance, dispute resolution, and compliance purposes.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration | Name, DOB, address, email, mobile | Account creation & identity |
| KYC Documents | CNIC, passport, proof of address | AML compliance & verification |
| Financial | JazzCash/EasyPaisa refs, PKR transactions | Payment processing & reporting |
| Gaming Activity | Bets, outcomes, session times | Account management & RG compliance |
| Technical | IP address, device, browser | Fraud prevention & security |
| Communications | Support chat logs, emails | Dispute resolution & quality |
alano5 collects personal data through the following means:
alano5 uses the personal data it collects for the following purposes:
alano5 processes your personal data on the following legal bases, as applicable under data protection law:
alano5 does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. We may share your personal data with the following categories of recipients strictly as necessary:
All third parties who process personal data on behalf of alano5 are required to do so under written data processing agreements that impose equivalent data protection standards to those applied by alano5 itself.
alano5 may transfer personal data to service providers or partners located outside Pakistan in the course of operating its platform. Where such transfers occur, alano5 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses requiring recipient parties to maintain data protection standards consistent with those required of alano5 under its licensing obligations.
By using alano5 and providing your personal data, you acknowledge that your data may be transferred to and processed in countries outside Pakistan. In all cases, alano5 takes reasonable steps to ensure that your data is handled securely and in accordance with the principles set out in this Privacy Policy, regardless of the country in which it is processed.
alano5 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law, regulation, or licensing conditions. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years post-closure | AML and licensing compliance |
| KYC Documents | Duration of account + 5 years post-closure | Regulatory obligation |
| Financial Transaction Records | 7 years from date of transaction | Tax and AML reporting |
| Gaming Activity Logs | 5 years from date of activity | Dispute resolution and licensing |
| Support Communications | 3 years from date of communication | Quality assurance and disputes |
| Technical / Log Data | 12 months from collection | Security monitoring |
At the end of the applicable retention period, alano5 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Where anonymisation is not technically feasible, data will be securely destroyed.
alano5 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Despite these measures, no system is entirely immune to security risks. You are responsible for keeping your alano5 login credentials confidential and for notifying alano5 support immediately at [email protected] if you suspect that your account has been compromised.
alano5.org uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and understand how players use the site. A cookie is a small text file placed on your device by a website you visit. The cookies used by alano5 fall into the following categories:
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of alano5.org. alano5 does not use third-party advertising cookies or allow external advertisers to set cookies on alano5.org.
Subject to applicable law and the conditions of alano5's licensing obligations, you have the following rights in relation to the personal data that alano5 holds about you. To exercise any of these rights, please contact alano5 at [email protected]. alano5 will respond to all valid requests within 30 days.
You have the right to request a copy of the personal data alano5 holds about you, along with information about how it is being used. This is sometimes called a Subject Access Request (SAR).
If any personal data alano5 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections may require you to provide supporting documentation.
In certain circumstances, you have the right to request that alano5 delete your personal data. This right does not apply where alano5 is required to retain data to comply with a legal obligation or licensing requirement.
You may request that alano5 temporarily pause the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to alano5 processing your personal data where processing is based on legitimate interests, including for direct marketing purposes. alano5 will cease marketing communications immediately upon receipt of a valid objection.
Where alano5 processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place prior to withdrawal.
alano5 is strictly an adult gaming platform. You must be at least 21 years of age to register and use the alano5 platform. alano5 does not knowingly collect personal data from anyone under the age of 21.
During registration, all players are required to confirm they are 21 or older. Age verification is conducted as part of the KYC process, and alano5 reserves the right to request proof of age at any stage. Any account found to belong to a player under the age of 21 will be immediately closed, all funds will be forfeited, and any personal data collected will be deleted in accordance with applicable law, except where retention is required for AML or regulatory reporting purposes.
If you believe that a minor has registered on alano5 using false information, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
alano5 may update this Privacy Policy from time to time to reflect changes in our data processing practices, new service features, changes in applicable law, or updated licensing requirements. Where material changes are made, alano5 will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.
The date at the top of this Privacy Policy indicates when it was last updated. Your continued use of alano5 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how alano5 protects your personal data.
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a privacy-related concern, please contact the alano5 team using the details below. All data enquiries are handled by our compliance and support team in English and Urdu, 24 hours a day, 7 days a week.
Email: [email protected]
Support Hours: 24/7 — English & Urdu
Coverage: Serving players across Karachi, Lahore, Islamabad, Faisalabad, and all of Pakistan
alano5 will acknowledge all data protection enquiries within 5 business days and aims to provide a full response within 30 days of receipt of a valid request. Where a request is particularly complex or where a high volume of requests has been received, the response period may be extended by up to a further 60 days, in which case alano5 will notify you of the extension and the reason for it.
Six pillars that define how alano5 handles the personal data of every Pakistani player
alano5 will never sell, rent, or trade your personal information to any third party for commercial marketing. Your data belongs to you — we use it only to operate your account and comply with our licensing obligations.
Every interaction between your device and alano5.org is protected by industry-standard SSL/TLS encryption. Your registration details, payment information, and gaming data are transmitted securely at all times.
alano5 explains clearly why KYC documents are required, how they are used, and how long they are retained. We collect only what is strictly necessary for identity verification and AML compliance — nothing more.
Pakistani players on alano5 can request access to their data, ask for corrections, withdraw marketing consent, and request deletion — all handled within 30 days by our dedicated compliance and support team available in English and Urdu.
Your JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank payment details are processed exclusively by licensed payment partners. alano5 does not store full account numbers or banking PINs on its own systems.
alano5 does not keep your data indefinitely. Each data category has a defined retention period after which it is securely deleted or anonymised. We retain records only as long as required by law, licensing, or legitimate operational necessity.
Now that you understand exactly how alano5 protects your personal data, you can enjoy cricket betting, live casino games, and hundreds of slots knowing your information is in safe hands. alano5 is built for Pakistani players — secure, transparent, and strictly 21+ only.
21+ only · Play responsibly · SSL secured · PKR payments supported · Licensed under international gaming standards